Trapeze
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Recovery OpportunityRecovery FloorData & CoverageHuman Worklist38
CONFIGURE
Agent Studio
REPORT
AnalyticsAudit & Compliance
Signed in as Nathan Wilde
VP Revenue Cycle

Recovery Floor

Every account the agent is working, live. Rows are tagged by archetype and last action so you can filter and skim.

2,914 in flight · 611 resolved today
PATIENT
READ
LAST ACTION
PATHWAY
STATUS
James Okafor
CPAP resupply
$47.20 · 45d
Willing & ableRemove friction
Link opened, no payvia sms
Express pay
In progress
Agent working, awaiting reply
Grace Okonkwo
CPAP resupply
$92.00 · 41d
Willing & ableRemove friction
Link opened, no payvia sms
Express pay
In progress
Agent working, awaiting reply
Marcus Whitley
CPAP filters
$47.00 · 44d
Willing & ableRemove friction
Confirm-to-charge sentvia sms
Express pay
In progress
Agent working, awaiting reply
Ingrid Solberg
CPAP resupply
$118.00 · 59d
Willing & ableRemove friction
Link opened, no payvia sms
Express pay
In progress
Agent working, awaiting reply
Devon Pryce
CPAP mask + tubing
$63.50 · 37d
Willing & ableRemove friction
One-tap link sentvia sms
Express pay
In progress
Agent working, awaiting reply
Betty Chang
CPAP resupply
$340.00 · 60d
Fair-firstProve-then-plan
Plan active · $85/mo × 4
Negotiated plan
Plan active
On autopay, monitoring
Denise Park
CPAP resupply
$263.00 · 44d
AvoidantLow-pressure re-engage
Plan active · $88/mo × 3
Negotiated plan
Plan active
On autopay, monitoring
Tom Alvarez
CPAP resupply
$156.00 · 63d
Fair-firstProve-then-plan
Plan offered · $78/mo × 2
Negotiated plan
In progress
Agent working, awaiting reply
Dwight Salas
Nebulizer supplies
$134.00 · 96d
Fair-firstProve-then-plan
Autopay on
Negotiated plan
Plan active
On autopay, monitoring
Reuben Fields
CPAP machine
$389.00 · 67d
Fair-firstProve-then-plan
Plan offered · $97/mo × 4
Negotiated plan
In progress
Agent working, awaiting reply
Sandra Yoo
Nebulizer supplies
$212.00 · 58d
AvoidantLow-pressure re-engage
Plan active · $106/mo × 2
Negotiated plan
Plan active
On autopay, monitoring
Rosa Delgado
Home oxygen equipment
$612.00 · 90d
Hardship rescueRestore benefits
Charity screen sentvia webform
Financial assistance
In progress
Agent working, awaiting reply
Lena Ortiz
Home oxygen
$402.00 · 88d
Hardship rescueRestore benefits
Eligibility check pending
Financial assistance
In progress
Agent working, awaiting reply
Héctor Ramos
Home oxygen
$228.00 · 71d
Hardship rescueRestore benefits
Spanish outreachvia sms
Financial assistance
In progress
Agent working, awaiting reply
Eddie Barajas
Oxygen concentrator
$540.00 · 84d
Hardship rescueRestore benefits
Charity screen sentvia webform
Financial assistance
In progress
Agent working, awaiting reply
Ruth Ellery
Home oxygen
$473.00 · 91d
Hardship rescueRestore benefits
Medicaid re-check
Financial assistance
In progress
Agent working, awaiting reply
Marcus Bell
Oxygen concentrator rental
$214.00 · 52d
Over-billedCorrect billing
Re-routed to insurer
Review
Corrected
Billed to insurer instead
Walter Reyes
Oxygen concentrator rental
$488.00 · 75d
DisputingVerify delivery
Delivery record sentvia sms
Disputed
In progress
Agent working, awaiting reply
Curtis Nabor
CPAP machine
$266.00 · 73d
Over-billedCorrect billing
Benefit re-check
Review
In progress
Agent working, awaiting reply
Yvette Cardoso
Home oxygen
$921.00 · 70d
DisputingVerify delivery
Return record pulled
Disputed
In progress
Agent working, awaiting reply
Walter Reyes
Oxygen concentrator rental
$488.00 · 75d
DisputingHand to human
Escalated to rep
Disputed
Needs review
Awaiting your review
Nadia Brooks
CPAP resupply
$710.00 · 80d
DisputingHand to human
Escalated to rep
Disputed
Needs review
Awaiting your review
Gloria Kim
CPAP resupply
$275.00 · 58d
Fair-firstHand to human
Escalated to rep
Negotiated plan
Needs review
Awaiting your review
Andre Foster
Oxygen concentrator
$2,140.00 · 66d
Over-billedHand to human
Escalated to rep
Review
Needs review
Awaiting your review
Showing 25 curated cases · 2,914 total in this segment · click any row to open the Patient 360.
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