ENGAGEMENT STRATEGY11/11 signals active
In distress, oxygen-dependent, fixed income, lost Medicaid.
Unable to pay, and likely correct that this should be covered. Oxygen is a medical necessity, her Medicaid lapsed recently, and she's on a fixed income. Pursuing payment would fail and damage the relationship.
TONE
Warm, low-shame, Spanish
OPENING OFFER
$0 from the patient
LEAD WITH
Route to human, no self-introduction
FALLBACK · supporting signal excluded
Downside if wrong. Worst case if an inferred signal is wrong: one text sent at a suboptimal hour. No account is escalated, dunned, or charged based on an inference. 3 of 11 signals below are inferred; the rest are observed.