Agent Studio

Configure the agent's guardrails, voice, and playbooks. Test every change in the Simulator before publishing.

TEST SCENARIOS · SANDBOX — NOTHING IS SENT · POLICY v3.2

SETUP Believes insurance covers it; can't pay a lump sum.

EXPECTED Prove the charge with receipts, then a plan ≥ floor and ≤ max months.

Verse Medical

Sandbox · SMS

READY TO RUN

Betty Chang

Press play to watch the agent work this account in real time — one touch at a time, across whatever channels and days it takes.

SIGNAL IN PLAY

Payer remittance

proof insurance already paid its share

→ Prove fairness → negotiate

The remittance lets the agent prove the charge is fair, the one thing that unlocks her payment.

Toggle this signal to see how the agent's read changes when the data isn't available.

FEEDBACK → POLICY

Thumbs-down any decision in the trail below. We'll log it here with a suggested policy change — apply it, then re-run to see the effect.

Decision trail