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PRODUCTION
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NW
OPERATE
Recovery OpportunityRecovery FloorData & CoverageHuman Worklist38
CONFIGURE
Agent Studio
REPORT
AnalyticsAudit & Compliance
Signed in as Nathan Wilde
VP Revenue Cycle

Analytics

The two numbers that matter for aged AR: write-off avoided and cost to collect.

WRITE-OFF AVOIDED · TRAILING 90 DAYS
$1.31M
Recovered from AR that was headed for bad debt
COST TO COLLECT
11¢
per $1 · agent
24¢
per $1 · industry avg.
31%
Recovery rate on aged AR
82%
Self-service resolution
6.4%
Escalation to human
3.1d
Median days to resolution
RECOVERED BY PATHWAY · TRAILING 90 DAYS
Express pay
$761K
Negotiated
$402K
Assistance
$147K*
*write-off avoided or payer-covered claims