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Verse Medical
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PRODUCTION
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OPERATE
Command Center
Recovery Floor
Patient Intelligence
Human Worklist
38
CONFIGURE
Agent Studio
REPORT
Analytics
Audit & Compliance
Signed in as Dana Meyer
VP Revenue Cycle
Good morning, Dana
Patient AR recovery, this month at a glance.
Open Recovery Floor →
AR UNDER MANAGEMENT
$4.2M
41,300 aged accounts
RECOVERED THIS MONTH
$438K
▲ 12% vs last month
IN FLIGHT NOW
2,914
conversations active
NEEDS REVIEW
38
accounts waiting on a rep →
Quarterly recovery target
$1.31M / $1.55M
84% to target · 22 days remaining
RECOVERED BY PATHWAY
Express pay
$272K
Negotiated
$118K
Assistance
$48K*
*write-off avoided or payer-covered claims
Needs your attention
3 disputes need review
Agent paused these accounts, awaiting a rep
Policy v3.3 draft ready to test
Run in the Simulator before publishing
7 assistance applications submitted
In charity-care review — no action needed
Resolved in the last hour
Open Recovery Floor →
James Okafor
Paid $47.20 via express pay after two SMS touches.
+$47
Betty Chang
Accepted a $85/mo × 4 plan on autopay after the charge was explained.
+$340
Rosa Delgado
Routed to charity care and Medicaid re-enrollment. Write-off avoided.
+$612*
Walter Reyes
Escalated to a rep after a second dispute of the delivery signature.
On hold