Human Worklist

Accounts where a human decision changes the outcome, 6.4% of all accounts. The agent resolved everything else on its own.

Awaiting a rep

4.2h

Median wait time

Reps on shift

Showing 1–6 of 38 · sorted by priority, then wait time

3 high priority · 3 medium or low

Walter Reyes$488.0075d agedHigh priority

PAUSED2nd disputeNEXTVerify signature

Disputed e-signature on Mar 3 delivery.

INCLUDED:TranscriptDelivery recordE-signature scanPayer remit

Gloria Kim$275.0058d agedMed priority

PAUSEDSupervisor requestedNEXTSupervisor call

Asked for a supervisor by name.

INCLUDED:TranscriptAccount history

Andre Foster$2,140.0066d agedMed priority

PAUSEDOver auto-escalation capNEXTReview & approve

Balance above the $2k auto-escalation cap.

INCLUDED:TranscriptPayer EOBPlan history

Priya Nair$930.00102d agedHigh priority

PAUSEDPossible bankruptcyNEXTPause billing

Patient mentioned a possible bankruptcy filing.

INCLUDED:TranscriptCompliance flag

Héctor Ramos$228.0071d agedMed priority

PAUSEDSpanish callback requestedNEXTConfirm eligibility

Requested a call back in Spanish.

INCLUDED:TranscriptAssistance draft

Nadia Brooks$710.0080d agedHigh priority

PAUSEDReturn claimNEXTVerify return

Says the equipment was returned in April.

INCLUDED:TranscriptDelivery recordReturn record

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