ENGAGEMENT STRATEGY8/8 signals active
ROUTED TO HUMANNot enough signal to act confidently.
Enough inferred signals were excluded that this account should be handled by a rep instead of the agent.
OPENING OFFER
Hold, human confirms first
FALLBACK · supporting signal excluded
LEAD WITH
Route to human, no self-introduction
FALLBACK · supporting signal excluded
Downside if wrong. Worst case if an inferred signal is wrong: one text sent at a suboptimal hour. No account is escalated, dunned, or charged based on an inference. 0 of 8 signals below are inferred; the rest are observed.