Trapeze
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PRODUCTION
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Recovery OpportunityRecovery FloorData & CoverageHuman Worklist38
CONFIGURE
Agent Studio
REPORT
AnalyticsAudit & Compliance
Signed in as Nathan Wilde
VP Revenue Cycle
← Back to Floor
James OkaforCPAP · Visa ••4412 on file
Willing & ableRemove friction
$47.20
45 days aged
Express pay
ENGAGEMENT STRATEGY13/13 signals active
Willing, just needed the friction removed.
Very likely to pay, and able to pay in full. He recognizes the therapy, has a card on file, and shows no hardship signals. The only real barrier is that a text from a name he doesn't know can read as spam.
TONE
Warm, brief
OPENING OFFER
Pay in full, one tap
LEAD WITH
Verse identity + Dr. Osei's office
Downside if wrong. Worst case if an inferred signal is wrong: one text sent at a suboptimal hour. No account is escalated, dunned, or charged based on an inference. 2 of 13 signals below are inferred; the rest are observed.
OBSERVED DATA
Systems of record · read-only.
WHAT THEY OWE
Patient responsibility
$47.20 copay
Insurance
UnitedHealthcare PPO
WHO THEY ARE
Ordering provider
Dr. Osei, Metro Sleep
Product
ResMed AirSense 11 (CPAP)
Time on therapy
6 weeks
Current order
CPAP resupply, Jul 2026
HOW THEY PAY
Payment method
Visa ••4412
Payment history
3 of last 3 copays paid on first ask
COMMUNICATION
SMS consent
Opted in
Preferred channel
Text
Last engagement
Opened last 2 texts · no reply on Jul order
INFERRED SIGNALS
Editable · guardrail: can soften outreach, never escalate
INFERRED
Ability to pay
High
3 of 3 prior copays paid on first ask; card on file 22 months, 0 failed charges.
Use in read
Evidence: 3 of 3 prior copays paid on first ask · card on file 22 months · 0 failed charges
86%
· model accuracy: 43 of last 50 correct
Guardrail: Can soften outreach · cannot escalate on its own
INFERRED
Best time to reach
Weekday 1–4p
Last 2 opens 1:14p–3:47p local. 0 evening opens on file.
Use in read
Evidence: last 2 opens 1:14p–3:47p local · 0 evening opens on file
71%
· model accuracy: 35 of last 50 correct
Guardrail: Can soften outreach · cannot escalate on its own
ACTIONS
View activity log →Open in Simulator →
DATA COVERAGE
Order + clinician
100%
Payer benefit / EOB
98%
Payment behavior
91%
Contact history
96%
→ Portfolio Intelligence
SAFETY MODEL
Excluding any inferred signal falls back to a safer default. Excluding enough of them routes the account to a human. Every observed row traces back to a system of record.